Trying to activate my old ( fizz) number on a new ( fizz ) sim card

smi
smi Posts: 16 ✭✭
edited December 2022 in About my account

Hello,

I am trying to activate my new sim card.I have lost my phone with fizz number and bought a new sim card ( again with fizz number) .

I don t find any option of keeeping my old phone number even if i blocked the old card and phone.What should I do?I need a phone number as soon as possible...thanks.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,884 ✭✭
    edited December 2022 Answer ✓

    Hi @smi

    this is the full guide https://fizz.ca/en/faq/found-mobile

    To use Fizz again: 

     

    Or better option contact the support, they need to verify your identity

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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