Trying to activate my old ( fizz) number on a new ( fizz ) sim card

smi Posts: 16 ✭✭
edited December 2022 in About my account


I am trying to activate my new sim card.I have lost my phone with fizz number and bought a new sim card ( again with fizz number) .

I don t find any option of keeeping my old phone number even if i blocked the old card and phone.What should I do?I need a phone number as soon as possible...thanks.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,884 ✭✭
    edited December 2022 Answer ✓

    Hi @smi

    this is the full guide

    To use Fizz again: 


    Or better option contact the support, they need to verify your identity

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

This discussion has been closed.