I get an MCV error when I try to activate my sim card

Cruzor
Cruzor Posts: 1 ✭✭
edited December 2022 in Your Fizz Account

Hello, hope you are having a nice day

It happens when I write down all my credit card info, then when I click on "Save" I gen an error message that says "MCV error", I already tried with multiple credit cards and I get the same error message

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello Cruzor,

    Thank you for being part of the Fizz community!

    As for the situation, I am sorry to hear about it. Please try removing the cookies and caches of your current browser as _CJ_  suggested. If this won't resolve the issue, you can test from an incognito page as well.
    If the issue remains after, please contact us in our live chat and we will make further verifications.
    You can open the chat following the steps from this link: https://fizz.ca/en/support
    I am counting on your understanding and I wish you a great day,

    -Georgian

Answers

  • CJ Ref Code B43SA
    CJ Ref Code B43SA Posts: 316 ✭✭

    If you're trying to check out a plan and are getting errors, the best suggestion is to clear your cache or change to a different browser and try again there.

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