New phone benefits

Fares O.
Fares O. Posts: 3
edited December 2022 in About my account

I bought a phone from Fizz over a month ago and I'm not sure if any benefits points added to my profile, I did not receive a notification either. How would I know if Received the point or not?

Best Answer

  • Whizz
    Whizz Posts: 16,209
    Answer ✓

    Hello there Fares O.!

    Thank you for highlighting this to us! I looked into your account and it is as you said. No points were given on the day you bought the phone so I went ahead and made a ticket for you. This will be sent and received by the technical team so that they can see what has happened and find a way to fix this. 
    You can keep track of it by going in your account's My Settings--->My Tickets. 

    We'll reach back to you through the email you made your Fizz account with once the technical team has reached back to us. 

    Have a good day ahead and stay safe! 


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