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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Is it a human that makes phone plan changes or is it suppose to be « the system »?I changed plans in may for this billing cycle and I got charged the same amount as the old plan and… -
Volt SIM replacementHi I ordered a volt SIM for my US plan but I cannot see the order in my account nor a delivery in m…
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Broken modemHello, After a power shortage yesterday, my modem/router seems to be broken. Even if i change powe…
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Looking to change my plan, but unable to do it for 4 daysIt says I need to wait until July 8th to change my plan. That is when my plan ends. So I will have …
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Financing with AffirmIf I were to get a 36-month financed cellphone with Affirm, will the monthly statement (And what I …
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Points balance is not updating anymoreWhat's happening to my account? My points balance is not updating anymore... I miss 124 pts to reac… -
"Your current plan does not allow us to connect this call"I am on a 3GB unlimited text and call Canada-wide plan. Three days ago, I lost all cell service. I'…
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Is there a problem with the credit card update interfaceThe interface will not allow me to save my updated credit card info. It will not let me press the s…
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My Benefizz level showing need negative points for next level.I'm currently at level 4 and I have 15056 points. The website says I need -56 to go to level 5. Doe…
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Are those conversations on www.messenger.com 7*24 ?Hi Fizz, I have couple of issues with my modem (port 443 forwarding and ddns with duckdns.org). I'm…
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I lost my Sim Card, need new oneI recently went to spain for holiday and bought a sim card to use my phone there. I just got back a…
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Can you give me a phone number to call customer service?Can you give me a phone number to call customer service?
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Account name problem when I log out.When I log out someone else's name appears in My Account. It does it for me with Firefox and safari… -
Solution Hub not working?I've tried to go to solution up to ask a question but it didn't seem to work. Anybody at that probl… -
The exact reward points?Hey everyone, is there a way for me to see the exact reward points I currently have? I can see the …
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Referral code for InternetIs the referral code also applicable for Fizz Internet? Or just for new customer？
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Change usernameHow you guys change the username in profile? Why in my profile, shows change is not available?
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I really like the new way to show the badgesSorry, I only saw it now. I really like this new way, which includes information about the points t… -
Trying to update my payment method, stuck at "You have reached the maximum number of attempts."Hi! I am trying to change the credit card associated to my plan, in "Add a new payment method&… -
Referral did not get her rebateMy referral member paid her 2nd payment but did not get her 25$ rebate after I referred her to the … -
Pay as you go - how can I see my Wallet balanceHello everyone :D, I am trying to get a pay as you go subscription with Fizz but have trouble findi…
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Invite Friends broken linkWith the new UI revamp are you guys able to invite friends via the social and email tab? Here is wh…
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I have two mobile plans in my account. I want to separate them in two accounts.Initially, I took both plans to help my sister for a while, but now she can manage and pay for her …
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Tourist visiting and wants to purchase a simcard with a planHi, My dad is planning is visit me in Montreal for a month, and probably again next year for anoth…
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Not able to reset passwordI am helping my mom to register her own account and now I am in a dead end to reset her password. …
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