Change my number back

Mohammad S. #40600
Mohammad S. #40600 Posts: 1 ✭✭
edited November 2023 in Your Fizz Account

I accidenlty changed my number and now my phone doesn’t call or message anyone it’s glitching and just doesn’t work

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,005 ✭✭
    edited November 2023

    Hi

    did you try to reboot the phone?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,502 admin

    Hello Mohammad S. #40600  ,

    Sorry to hear about the issue!

    Please reach our customer service on Live chat or on any social media with the following details : 

    Phone model.
    Call time and date and also number(s). At least three attempts with different numbers.
    Calling location.

    After the details are shared, the ticket can be forwarded again ( the one that`s still in progress in your Fizz account ), so our team can properly investigate the situation further.

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.

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