I can’t log into my fizz account, i have unexpected error when authenticating with identity provider

Annz Posts: 4 ✭✭
edited October 28 in About my account

What can i do to fix it? I tried to change password , tried incognito mode , i tried clean cache .. nothing work

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 11,484 ✭✭
    Answer ✓

    Hi @Annz

    Sometime during the night the site goes under maintenance, can you try to login again in the morning?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/


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