I can’t log into my fizz account, i have unexpected error when authenticating with identity provider
What can i do to fix it? I tried to change password , tried incognito mode , i tried clean cache .. nothing work
Best Answer
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Hi @Annz
Sometime during the night the site goes under maintenance, can you try to login again in the morning?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Hello Annz,
Can you try another internet browser?
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Main cause is the validity of the certificate of fizz.ca website ... is not happening often, very possible was just a glitch and if you try later will start working again
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But the validity of the certificat is good for us... So?
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