Cancelled plan and pending subscription charge
As my account setting says: my monthly charge is on the Tuesday 7th of November, and I just cancelled my plan today (4th).
I took a glance at my bank today, and there’s a pending charge made on the 4th of November, I assume it’s for my monthly plan. I did not expect the charge to be made this early.
Since the bank state is still pending, and I already cancelled my plan, will I still have to pay for my unsubscribed plan?
Thank you,
Winter
Best Answer
-
Don't worry, if you have canceled your plan before the new billing cycle started, you will be refunded.
0
Answers
-
Hi @Winter1007
The money are taken in advance, therefore, you will be refund
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
0 -
Hello Winter1007,
You should contact Fizz if you see this transaction applied
0
