Any idea why? Not able to add a new payment.
Currently abroad and on AIRPLANE mode. No roaming. However the wifi is excellent.
Best Answer
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If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
We cannot contact directly to technical support.
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Answers
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If you're trying to add a new payment method to your Fizz account while abroad and encountering issues, there could be several reasons why this is happening. Here are some possible explanations and steps you can take to resolve the issue:
- International Restrictions: Some payment services have restrictions when transactions are attempted from a different country. This is often a security measure to prevent fraudulent activities.
- Billing Address Mismatch: Ensure that the billing address associated with the new payment method matches the address on file with Fizz. A mismatch can often lead to problems in adding a new payment method.
- Browser or App Issues: Sometimes, the problem might be with the browser or the Fizz app you are using. Try clearing the cache, switching browsers, or updating/reinstalling the app.
- Network Restrictions: Even though your Wi-Fi connection is excellent, some networks (especially public or hotel Wi-Fi) might have restrictions that block certain types of transactions or secure connections needed for payment processing.
- Payment Method Compatibility: Check if the payment method you are trying to use is accepted by Fizz. Some international cards or payment services might not be compatible.
- Card Activation: If it’s a new card, ensure it’s activated and set up for international use. Some banks require you to notify them for international transactions.
- Contact Bank or Card Issuer: Your bank or card issuer might be blocking the transaction for security reasons. Contact them to ensure there are no holds or flags on your account.
- Contact Fizz Support: If you've checked all the above and still face issues, the best course of action is to contact Fizz support. They can provide more specific guidance and check if there are any account-specific issues.
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