Add a new credit cart

Bruno N. #4486

I cannot add a new credit cart to my account. The address linked to the ongoing cart is no good. And cannot change it.

Would please make the needed correction?

Jess_i88b6

Hi @Bruno N. #4486

When you add a new credit card the system should ask for the address associated with it. https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

If you have problem you need to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

wayne

What happens when you try to add a new card? Do you not have the option or get error messages?

Whizz

Hello Bruno N. #4486  ,

Sorry to hear about the issue.

Please make sure that you enter the correct details when trying to add a new card from My settings - Payment methods ( the address that you add for the card in the account must be as the one you have in the bank statement associated with it ).

Once you manage to add the card, please go to My plans - Manage - Payment methods and set it as default.

More details can be found here : https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

If you still need help, reach our customer service on Live chat : https://fizz.ca/en/support

Thank you and have a good one,
-Raul, Community Moderator