There is a rebate for phone purchase but i do not know how to activate it?

XwhitedemonX
XwhitedemonX Posts: 6 ✭✭
edited November 2023 in Your Fizz Account
I can see it on the page but it seems locked?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,805 ✭✭
    Answer ✓

    Hi @XwhitedemonX

    Do you have a screenshot? Are we talking about a rebate or a perks?

    A perk has a validity associated with it, after this time the perks is not activable any more.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Easygolucky
    Easygolucky Posts: 1,085 ✭✭
    edited November 2023

    To activate a rebate for a phone purchase on Fizz, you'll typically need to follow a few steps. While I can't provide exact instructions without knowing the specific details of the rebate, here's a general guide on how you might go about it:

    1. Check Your Email: After purchasing a phone, Fizz often sends details about the rebate and activation instructions to your registered email address. Look for an email from Fizz that might contain a rebate code or a link to activate the rebate.
    2. Log into Your Fizz Account: Access your account on the Fizz website. Rebate details are sometimes found in the account section, especially under notifications or the section related to your phone purchase.
    3. Look for Rebate Details on the Website: Sometimes, rebate activation instructions are provided directly on the Fizz website, particularly on the page where you purchased the phone or under a promotions or deals section.
    4. Enter the Rebate Code (if applicable): If you received a rebate code, there might be an option to enter this code during the checkout process or in your account settings.
    5. Contact Customer Support: If you're unable to find the instructions or if the process isn't working, the best course of action is to contact Fizz customer support. They can provide specific instructions based on the rebate you are eligible for.
    6. Read the Terms and Conditions: Ensure you understand the terms and conditions of the rebate. There might be specific steps to follow or criteria to meet to be eligible for the rebate.
  • Whizz
    Whizz Posts: 22,863 admin

    Hello XwhitedemonX,
    Thank you for reaching out. 
    We are sorry to hear that you could not use the rebate. If the issue persists, please feel free to reach back to our customer service representatives, and they will gladly look into it, and help you through the phone ordering process. 
    Here is an FAQ you can use to contact us https://fizz.ca/en/support.
    Have a good one!
    -Sergiu 

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