Referral bonus pending since August...

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Liwei
Liwei Posts: 205 ✭✭
edited December 2023 in About my account

I referred a friend to Fizz and she got her home internet with Fizz now since August. I see the $25 in my account with her name but still says pending after 4 months she's been with Fizz and paying her bills.

I want to know why?

Thanks

Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    Answer ✓
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    Hi @Liwei

    Contact the support giving them all the detail, including the email address of your referee


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭
    edited December 2023 Answer ✓
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    If you're seeing that the $25 referral reward in your Fizz account is still pending after four months since your friend joined and has been paying her bills, there could be several reasons for this. Here are some things to consider:

    1. Reward Conditions: Typically, referral rewards at Fizz are subject to certain conditions, such as a waiting period. For instance, Fizz might require a certain number of billing cycles to pass before releasing the reward.
    2. Check Your Friend’s Account: Make sure that your friend’s account is in good standing and that she has been paying her bills on time. If she has had any payment delays or other issues with her account, it could affect the status of the reward.
    3. System Delay: Sometimes, there might be a delay in Fizz’s reward system, especially if there have been recent updates or technical issues.
    4. Contact Fizz Support: If after checking these points the reward is still pending, it would be a good idea to directly contact Fizz customer support. They can look into your account and your friend's account to ensure there are no issues.
    5. Referral Process Details: Also, check if all the details of the referral process were correctly followed. For example, did your friend use the referral code at the time of signing up?


Answers

  • redhead
    redhead Posts: 818 ✭✭
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    Happened to me yesterday. I wrote to Fizz via Facebook messenger, they told me that the new Fizz customer was still a customer, so it was a fluke. They raised a ticket, and a couple of hours later, they told me it was fixed, and indeed the referral is now RECEIVED and not PENDING.

  • Whizz
    Whizz Posts: 19,098 admin
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    Hello Liwei,
    I am sorry for the situation you have encountered.
    I have created a ticket in this regard to our technical team to solve this matter.
    You can see your ticket in your Fizz member account > My settings > My tickets.
    As soon as the situation is solved, you will receive an e-mail with the ticket's details.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.