Prepayment refund after porting out

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Shahideh
Shahideh Posts: 4 ✭✭
edited December 2022 in About my account

My next cycle starts on December 9, but its fee was prepaid on December 6. If I port out my line number today (December 7) from Fizz to another operator, will I be refunded for that money?

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  • Whizz
    Whizz Posts: 19,216 admin
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    Hello Shahideh,

    First of all, I am sorry to hear that you are considering to switch to another provider :(
    As for your question, in case you will transfer before the new cycle will start, in the day it should have started the system will automatic refund you for this charge made on December 6.
    In case of any issues, you can contact us anytime in private following the steps from this link: https://fizz.ca/en/support

    I wish you a great day,
    -Georgian

Answers

  • Shahideh
    Shahideh Posts: 4 ✭✭
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    I have a particular case that is not answered in the FAQ part. Could somebody answer me in my specific situation?

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