Cannot see my account details

slighltyfish
slighltyfish Posts: 2 ✭✭
edited December 2022 in About my account

I cannot see anything when trying to login to my account. The login is successful and then nothing shows up.


Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,021 ✭✭
    Answer ✓

    @slighltyfish

    Mine is working :(

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,021 ✭✭

    Hi @slighltyfish

    You should try to delete all your cache or use the browser in private mode

  • slighltyfish
    slighltyfish Posts: 2 ✭✭

    This is with private mode. I've tried different browsers on windows and even my iPad.

  • SkyHigh88
    SkyHigh88 Posts: 138 ✭✭

    Would recommend contacting fizz support by chatting with them

    https://forum.fizz.ca/en/home/leaving?allowTrusted=1&target=https%3A%2F%2Ffizz.ca%2Fen%2Ffaq%2Fim-unable-log-my-fizz-account-what-do-i-do

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