Data pack for France is not working

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Julien C. 10331
Julien C. 10331 Posts: 10 ✭✭
edited December 2022 in About my account

Hello,


My phone can't connect to France mobile network even tho I paid for a 1go pack.

My device is compatible, roaming is enabled, I tried to reconnect to all available networks. Also tried to power cycle. Looks like it is connecting to the network but authentication is failing.

What can I do?

Best Answer

  • Whizz
    Whizz Posts: 19,102 admin
    Answer ✓
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    Hello @Julien C. 10331,

    I am sorry to hear that you encounter this situation,

    I have verified your account and I can see that you have consumed the data from the Travel Add-on that you bought.

    If you want to keep using data while travelling, you need to buy another travel add-on for data.

    To do that, go into your account> my plans> manage plan> The extras> Travel Add-ons.

    Also, you can add money to your wallet if you want to pay for use.

    On this FAQ you can find more detials: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    Thank you for your understanding!

    Have a good one! ⚡️

    -Eugen

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited December 2022
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    Hi @Julien C. 10331

    Double check the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    A wrong configuration can work in Quebec but not when you are in roaming

    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

    Settings → Connections → Mobile networks → Access Point Names → APN

     

    Fizz APN settings are:

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl     


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