Data pack for France is not working
Hello,
My phone can't connect to France mobile network even tho I paid for a 1go pack.
My device is compatible, roaming is enabled, I tried to reconnect to all available networks. Also tried to power cycle. Looks like it is connecting to the network but authentication is failing.
What can I do?
Best Answer
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Hello @Julien C. 10331,
I am sorry to hear that you encounter this situation,
I have verified your account and I can see that you have consumed the data from the Travel Add-on that you bought.
If you want to keep using data while travelling, you need to buy another travel add-on for data.
To do that, go into your account> my plans> manage plan> The extras> Travel Add-ons.
Also, you can add money to your wallet if you want to pay for use.
On this FAQ you can find more detials: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
Thank you for your understanding!
Have a good one! ⚡️
-Eugen
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Answers
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Double check the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
A wrong configuration can work in Quebec but not when you are in roaming
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
- APN: mobile.bm
- MMSC: http://mms.mobile.bm
- MMS proxy: mmsproxy.mobile.bm
- MMS port: 80
- APN type: default,mms,supl
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