Data pack for France is not working

Julien C. 10331
Julien C. 10331 Posts: 10 ✭✭
edited December 2022 in About my account


My phone can't connect to France mobile network even tho I paid for a 1go pack.

My device is compatible, roaming is enabled, I tried to reconnect to all available networks. Also tried to power cycle. Looks like it is connecting to the network but authentication is failing.

What can I do?

Best Answer

  • Whizz
    Whizz Posts: 19,102 admin
    Answer ✓

    Hello @Julien C. 10331,

    I am sorry to hear that you encounter this situation,

    I have verified your account and I can see that you have consumed the data from the Travel Add-on that you bought.

    If you want to keep using data while travelling, you need to buy another travel add-on for data.

    To do that, go into your account> my plans> manage plan> The extras> Travel Add-ons.

    Also, you can add money to your wallet if you want to pay for use.

    On this FAQ you can find more detials:

    Thank you for your understanding!

    Have a good one! ⚡️



  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited December 2022

    Hi @Julien C. 10331

    Double check the APN configuration

    A wrong configuration can work in Quebec but not when you are in roaming

    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

    Settings → Connections → Mobile networks → Access Point Names → APN


    Fizz APN settings are:

    • APN:
    • MMSC:
    • MMS proxy:
    • MMS port: 80
    • APN type: default,mms,supl     

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