My Rewards upgrade
alg Posts: 25
edited December 2022 in About my account
I received the following email with a My Rewards upgrade message from Fizz and I am looking for guidance on how to activate this.
This My Rewards upgrade is already waiting for you in your account. All you have to do is activate it.
Afterwards when I click on the link I arrive at a page where I cannot figure out how to complete the above for my account. Does my account require a higher level?
Mamie Posts: 1,784
Hi, here is how you can activate a bonus in your account. And it is according to the level reached and the unlocked slots.
- Log into your account, and go to Overview.
- In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
- Open the tab in the lower right-hand corner.
- Select the upgrade and click on Apply.
- At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
- The slots with a + sign are ready to welcome your upgrade.
- If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
- Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
- Select the slot by clicking on it.
- Your upgrade will be activated on your plan at the start of your next payment cycle.
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