My Rewards upgrade

alg

I received the following email with a My Rewards upgrade message from Fizz and I am looking for guidance on how to activate this.

This My Rewards upgrade is already waiting for you in your account. All you have to do is activate it.

Afterwards when I click on the link I arrive at a page where I cannot figure out how to complete the above for my account. Does my account require a higher level?

Mamie

@alg

Hi, here is how you can activate a bonus in your account. And it is according to the level reached and the unlocked slots.

1. Log into your account, and go to Overview.
2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
3. Open the tab in the lower right-hand corner.
4. Select the upgrade and click on Apply.
5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
   • The slots with a + sign are ready to welcome your upgrade.
   • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
   • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
6. Select the slot by clicking on it.
7. Your upgrade will be activated on your plan at the start of your next payment cycle.

https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Good luck!