I have a ticket open for more than 3 weeks and it still didn't get looked at. I called more than 4 times and each times got told that the technical team will look at it but never happened. What else can I do?
Hello @mkuan ,
Sorry for the long delay, however, the resolution time always depends on the issue encountered and the actions our technical team needs to take, but I can assure you that we are all working for our client's best interest. I just verified your account, and I happily noticed that one of my colleagues reached back to you as the ticket was resolved and everything should be alright now. If you still need assistance, you can always contact us.
You didn't everything! I don't know any way to force the escalation :(