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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Since there is no customer service how do I update my email?How do I get help with my account information update? In particular, my email address? It's such a … -
Rewards not creditedI have a 'pending' referral of $25 since last September 2023. Why has this not been processed?
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Voicemail + International callsHow come is possible that i'm paying voicemail in my plan but the voicemail not working since month…
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Notice: DIMELO SERVICE OUTAGE - USER SUPPORT - MARCH 10, 2024Notice: DIMELO SERVICE OUTAGE - USER SUPPORT - MARCH 10, 2024 Hello everybody. Several users opene… -
My upgrades modification difficultHello guys, I want to change my upgrades because I am changing my phone plan next month. Is there …
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Withdrawal of the Fizz wallet ???I received an email from fizz : Withdrawal of the Fizz wallet for the Ottawa region. Really?! How c…
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Invalid user name and passwordHi all, new here. I created an account, got the code, and entered it. Since then it has given me …
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The proceed to payment button doesn't workI tried on every damn browser, and even on my phone, none works.. just after a maintenance on the s…
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No home internet for a week and still waiting for the technician to reschedule.This all started 6 days ago when an orange ring appeared on the big button on the fizz modem. It wo…
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Payment by Credit CardHello, I need to make a payment by the new credit card, can't add it to payment methods. Is there a…
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Swapping more then one upgrade issueI have 3 active upgrades, I would like to swap them for different ones, so I to my upgrades and sel… -
Monthly payment failedAs you can see on the picture below, my monthly payment failed but there's nothing wrong with my ca…
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Not eligible for free VoLTE SIM?Hi, Apologies if it's been asked before. I tried ordering the VoLTE compatible SIM card by clicking… -
Why am I not getting 90% off as promised?I opted for the $4 plan, but instead of only paying $4 plus tax, I'm paying almost $5.50 a month. T…
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What's a "seniority day" on the forum?Hi everyone, I've seen various different activities and times discussed on the forums, like a quick… -
are my perks available even if I change my plan?If I change my plan for travelling to USA, will my perks be available to use?
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Fizz website keep on refreshing every 5secondI'm using chrome web browser.
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Cannot activate new SIM cardI try to activate my SIM card, and the site asks me to enter my address but there is no place to en…
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Why does Fizz want me to send a photo of my credit card?I finally received my volte compatible SIM card, and now, to keep my number for security, I'm aske…
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What upgrades will I get at level 7?What upgrades will I get at level 7?
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I signed up using a referral early October, bonus still pending...Hi everyone. I signed up to a Fizz internet plan using a referral 3 months ago. My bonus is still s… -
Changing upgradesI just got to level 4 and found out that if you want to change your existing upgrades, you have to … -
Not getting Fizz 5 year badgeI raised a ticket with support that i haven't got 5 years badge even though i am with fizz for more…
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New user forum post validation: how long does it last?Hello! I recently joined Fizz, and so the forums. I'm aware new users have to wait before the…
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RegistrationHi, I am trying to register but my address is being rejected. It's a new development and I occasion…
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