Monthly payment failed
As you can see on the picture below, my monthly payment failed but there's nothing wrong with my card. Nothing happens when I try to click on "Proceed to payment".
Best Answer
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Hello,
If monthly payment failed:
A email and a text will be sent to you to notify you of the payment failure. From that moment, you have until the end of your current payment cycle, so 72 hours from the time the payment attempt failed, to proceed with the payment of your plan to avoid it being suspended, and eventually cancelled.
Source:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue#2
If you catch up on your payment in time.
If you make your payment within the 72 hours (the specific date and time of that deadline will be specified in your account, as well as in the communications that will be sent to you), there is no impact or consequence: your services will remain activated.
A system issue is currently preventing the use of a new payment method during these 72 hours. While we work to rectify this unpleasant situation, you have two options:
- Make a payment on the card currently associated with your plan to free up funds so you can use it to catch up on your Fizz payment....
From the following:
https://fizz.ca/en/faq/what-payment-methods-can-i-use
If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.
Fizz uses 3DS2 protocols to protect you and ensure payment security
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
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Answers
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Just update your personnal info and crédits card and payment mode
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Hello kohlberg,
I just verified your account and I noticed that your plan is now outside any risk of suspension, and the new payment cycle started.
You can also verify this by accessing our website https://fizz.ca/en, logging into your account, and going to My Plans.
If there are any other questions, please feel free to reach out to our customer service and we will gladly help you. You can do so by following the steps provided by the other members.
Have a good one!
-Sergiu, Community Moderator.0
