Not eligible for free VoLTE SIM?

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Cytochrome
Cytochrome Posts: 15 ✭✭
edited February 8 in About my account

Hi,

Apologies if it's been asked before.

I tried ordering the VoLTE compatible SIM card by clicking the link in the email reminder I received. It directed me to the Fizz website with the following message:

Based on your account information, you are currently not eligible for a $0 SIM card.

Why is that? I tried also by clicking the link in the "My phones" section, still gives me same message.

Thanks for your help.

Best Answer

  • Patricia C5YQZ
    Patricia C5YQZ Posts: 2,705 ✭✭
    Answer ✓
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    I had same issues ! Contact customer support and they will fix that for you. You will receive your new free VoLTE SIM card.

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