Not getting Fizz 5 year badge

Jatinder K.
Jatinder K. Posts: 5 ✭✭
edited January 10 in About my account

I raised a ticket with support that i haven't got 5 years badge even though i am with fizz for more than 5 years , but got an email reply from tech team that i need to earn travel addon to get this bagde . Which doesn't make any sense there is a completely different badge for travel add-on .

Anyone else got into same issue ? or can confirm its the case ?


Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭

    Hi

    Sorry I still on my 3rd year, but you should get it

    Try again to open a new ticket

  • Jatinder K.
    Jatinder K. Posts: 5 ✭✭

    Thanks @Jess_i88b6 - I am trying to open new ticket with support , will c what happens from there

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,033 ✭✭

    Indeed weird, @Whizz maybe you can take a look?

  • uzedia
    uzedia Posts: 1,185 ✭✭

    It would be a bit strange to "force" someone to travel and get an add-on to earn your 5 year badge. I am curious to find out more.

  • M T. #12340
    M T. #12340 Posts: 561 ✭✭

    No you don't have to buy any add on : if you click on that badge it will tell you that : you don't have to do anything.

    I got my badge around 2 months after my 5th anniversary date with Fizz.

    Just wait.

  • NAD83MTM8
    NAD83MTM8 Posts: 1,626 ✭✭

    I feel like the website is often slow to add points or to give you badges.

  • NAD83MTM8
    NAD83MTM8 Posts: 1,626 ✭✭

    For example, I have given data more than 10 times according to the site itself, but I still don't have the badge. I'll wait for a while.

  • Pascal
    Pascal Posts: 2,007 ✭✭

    That’s weird the system according the badges! I don’t understand the algorithm! We can think it’s automated system but why sometimes we have strange issues like that

  • Whizz
    Whizz Posts: 18,393 admin

    Hello Jatinder K..
    Thank you for your patience,
    I have verified your account and I can see that the issue with your 5 year badge has been resolved. You should already be able to see it in your Fizz account at this time.
    Go to My benefizz> access the badges section and you will find it there. 
    More details here: https://fizz.ca/en/faq/whats-my-rewards-program

    Thank you for your understanding!
    Have a wonderful day!
    -Eugen, Community Moderator 

This discussion has been closed.