Most Recent Discussions
Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Data pack for France is not workingHello, My phone can't connect to France mobile network even tho I paid for a 1go pack. My device i… -
My Rewards upgradeI received the following email with a My Rewards upgrade message from Fizz and I am looking for gui…
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Why does your service have several interruption?Why does your service have several interruption? Many times the internet stops. What is your soluti…
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Travel to AustriaHi, I am going to Austria. I found the following information: Choose your travel option Travel Add… -
Internet 120mbps new regular price $53Hello, 1st I subscribed to internet plan 120mbps 6 months ago. Initially, regular price was $55. Th…
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Trying to activate my old ( fizz) number on a new ( fizz ) sim cardHello, I am trying to activate my new sim card.I have lost my phone with fizz number and bought a n…
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Support over Twitter ?I said multiple time, @Whizz please consider moving away from Twitter ! ever heard about TwitterF… -
Responsible Disclosure Program/Point of ContactWhere can we report security vulnerability related to Fizz ? Videotron (the parent company) respons…
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Prepayment refund after porting outMy next cycle starts on December 9, but its fee was prepaid on December 6. If I port out my line nu…
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Wanting to cancel my contract and go elsewhere need a customer service representitive.I need my account details and to speak to a representitive
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We have Fizz internet and want to sign up our 2 cells. Should we refer ourselves or use daughter’saccount to refer ourselves?
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i need an invoice in the last 90 days with my name on itmy service agreement is too old
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Perks were never applied for Fizz MobileI had two $25 perks that I applied to a new cell phone plan this past summer, and activated them wh… -
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Is my Wi-Fi order is completeI place an order for my Wi-Fi is it complete -
The same plan I have for a few months - today costs 5$ less(per month).The same plan I have for a few months - today costs 5$ less. How can I switch to the new payment?
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Buy a phone on my account and use it on my wife's account ?I have a 50$ rebate to buy a phone on my account. But I already have one and enjoy it. Can I still …
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Payment Method DeclinedAhoy, fellow Fizz members, I got a notification this morning stating that my monthly payment could …
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Fizz points and rewardsHi! Just joined the community. Have my appointment scheduled to install my new internet plan in a w…
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concerning my payment methodtoday I tried to change my payment method by adding a new credit card but it was not accepted {the…
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Can you get referral bonuses for both services? And discount when getting both services?Hi, I have just activated a home internet plan and a mobile plan. I was wondering if it is possibl…
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Hi, I joined and bought a Fizz plan but there was no place to enter my promo code for 50 dollarsHi, I joined and bought a Fizz plan but there was no place to enter my promo code for 50 dollars wh…
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My credit card was blocked because of an unauthorised transactionHi there, My credit card was blocked because of an unauthorised transaction. This was done yesterda…
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Why have I been charged twice a month since July!!?I have been wrongly charged twice per month since July! I need this fixed immediately!
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support asking for credit card, normal?Hi. I had a problem with my phone so I contacted the client support of Fizz. They asked me the cre…
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PaymentNeed some help please
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mobile plan changeHi there, My mobile plan goes from 17-11-2022 to 16-12-2022 or so. Flying to Europe begining of dec…
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Mobile plansWhat is the cheapest mobile plan you have?
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parrainageje veux créer un forfait et acheter un téléphone à mon fils. Comment ça marche. Comment bénéficier …
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What is the fastest way to gain points?I've been using fizz for just over 4 years and I am at level 7 right now, I heard that at level 8 y…
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