So I have a question

sacha P.
sacha P. Posts: 9 ✭✭
edited October 2023 in Your Fizz Account

Hey guys and gals I receive my volt sim I did like they said activated it this morning and waited ...waited ...waited lol it's 10 pm lol nothing so I put my old sim card and it still active ? But when I put the volt one in my pixel 7 pro it just says sim not supported ...so I recheck to see maybe I had put the id sim number and it says it's activated so not sure what to do so I just left my old sim thinking maybe it will deactivate but since this morning nothing ? Should I put in the new volt sim in and leave it in for a hour ? Just don't want to miss any calls ...? help lol thanks guys

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,005 ✭✭
    Answer ✓

    Hi @sacha P.

    did you followed the procedure that you received in the letter?

    Can you try to do it again?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • uzedia
    uzedia Posts: 1,453 ✭✭

    Did you follow the instructions mentioned here? That is, did you go to My plans > Manage plan > Change SIM card and do all the necessary steps before inserting the new Sim card?

    https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mbile-plan

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,063 ✭✭
    https://forum.fizz.ca/en/discussion/2646125/so-i-have-a-question

    At least in the meantime you can use your old SIM card. The problem might be resolved soon. If the wait is too long, contact Fizz directly for assistance.

  • Whizz
    Whizz Posts: 23,502 admin

    Hello sacha P.,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your SIM card has been changed on the 19th of October without issues. 
    It can take some time to register the sim card swap at times, however it will be completed. 
    For your case, I see that your mobile services are up and running since the 19th. 

    If you still have trouble with your services, I kindly advise you to contact us in private in order to perform some troubleshooting steps in order to fix it.
    We will need a picture of your SIM card to verify if the correct activation code was registered in the tools. 

     You may use the steps Jess_i88b6 provided to reach us in private.

    I count on your cooperation and understanding!
    Have  a wonderful day!
    -Eugen 

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