Rewards not credited

SRB
SRB Posts: 2 ✭✭
edited March 16 in Your Fizz Account
I have a 'pending' referral of $25 since last September 2023.
Why has this not been processed?

Best Answer

  • Whizz
    Whizz Posts: 23,045 admin
    Answer ✓

    Hello SRB,
    Thank you for reaching out.

    I verified your account and I gladly noticed that the situation was resolved after you contacted customer service. Keep in mind that we are always here for you and you can reach out to us whenever something happens with your service/account. 

    Have a good one!
    -Sergiu, Community Moderator

Answers

  • Pascal
    Pascal Posts: 7,438 ✭✭

    It’s better to contact customers support! Maybe the guy cancel is plan

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    Hi @SRB You must contact the support , https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    There could be several reasons but unfortunately we are only users... better contact customer support here https://fizz.ca/en/support to have them look at it

  • CJ Ref Code B43SA
    CJ Ref Code B43SA Posts: 316 ✭✭

    I've got a few like that, it's most likely just a user that used your code, but did not complete the installation or second month payment, which would have unlocked your referral bonus.

  • PALevesque
    PALevesque Posts: 2,430 ✭✭
    edited March 16

    Same happened here, my 25$ referal bonus was blocked after 4 months with fizz. I contacted the support team and they unlocked it. It took about 24 hrs for it to be available after contacting support team. I hope this helps

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