Fizz website keep on refreshing every 5second

Poitpoit
Poitpoit Posts: 4 ✭✭
edited January 20 in About my account
I'm using chrome web browser.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,029 ✭✭

    Hi @Poitpoit

    Can you try to use the browser in private mode or the delete the cache.

    If you can try a different browser to see if you have the same problem, since it can be an addon in chrome


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 6,219 ✭✭

    Hi @Poitpoit ,

    Same thing for me on my laptops (Windows 10 & 11 - Edge) and my iPhone 13 (Safari)...

    It doesn't do it every time though.

  • limeisong
    limeisong Posts: 382 ✭✭

    I faced the same situation as you got, and I used chrome browser too. Sometimes, it's super slow, even stuck there, need to refresh many times.


  • CandyCris
    CandyCris Posts: 653 ✭✭

    Try doing a hard refresh (Ctrl - F5) several times in a row.

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Poitpoit  ,

    Sorry to hear about the issue.

    Please try clearing your cache and cookies from the browser that you are using or better yet, try as other users stated to open the website under a new browser via Incognito mode to check if the issue persists.

    We verified the website on our side and there was a small maintenance yesterday but other than that we have no other reports of wrong functioning.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.