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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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I'm trying to reactivate my account, no new phone numbers available?Suspended my account a year ago or so, now trying to get back on. tell me no more available phone n… -
3G in the USAI just came back from a trip to the states and they will be removing the 3g or LTE in a month and i…
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My fizz SIM seems to be blocking data from my travel sim (in france) any ideas how to unblock it?Hello, I got a travel SIM because I am in France and I have a dual SIM phone. The Data on my French…
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How to unsuspend my accountMy credit card expired, so the payment for my account did not go through. As a result the account g…
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No service in USALately, there's no service in the USA with AT&T. Only SMS and Data work. Is there any solution?
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Canada/ USA plan.Hello I have the Canada / USA plan. Can I call into the USA while I’m in Canada and Vice versa. tha…
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Pending Reactivation"Your payment is confirmed, and your plan in the process of being reactivated. Expect at most …
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Mobile plan is suspended but I can't make a payment I click "Payment" but nothing happens..Hi, it seems like there is a little bug within the payment method and process features... I always …
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Are call add-on minutes inclusive of both incoming and outgoing?If I don't add Unlimited Calls in my plan and use a call add-on of 60 mins for 3$ instead, Are thos…
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Travel to CubaHello! I'm seeing the option to buy data blocks, for example 1gb for 5$ to use in Cuba. Can I stoc…
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Waze issues on Fizz dataHi Today when I tried to use Waze for navigation, it says a variations of "Searching network&q…
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i cannot access my voicemaileverything was good till yesterday when as usual I pressed the number #1-speed dial but instead of …
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Data not workingEver since I renewed the payment, my data isn't working. I tried restarting my phone, removing the …
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Does anyone experience slow mobile data speeds in rural Ottawa?While visiting family who are within the Fizz subscription area but not downtown Ottawa, we noticed…
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How long to activate my card/plan ?It has been 24h already - still no data on my phone
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Is there anormal that my payment deniedI update my CC and still denied and even the worse is I try with another CC, is there anyone who ha…
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Can I use td bank visa debit card for ordering new sim?Can I use td bank visa debit card for ordering new sim? Billing Address is same as shipping address…
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Multiple texts of the same message being sent?Like everyone else here i couldn't send any texts yesterday but now my phone is sending messages mu…
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Repeat/duplicate text messagesAll day today I have been receiving repeat/duplicate texts from my son (he is a Fizz customer, I am…
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sim lockedhello, i accidentally sim locked my phone and now it’s asking me for my puk code and i don’t know w…
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Text messageCannot send text message
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Text and sms not workingIts 8:15 cant send sms or text is the system down in montreal ? Cheers i restarted my phone to see…
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texts sent twicehello, when my lte isn’t activated i can still text on imessage, but it send my message twice. does…
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I have 3 bars, in Montreal, but can't make or receive callsOnly at a specific location every else it works
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Is SMS working for anyone?It was fine for me up until about 15 minutes ago - now I can't send messages. I'm in Ottawa.
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Error 38Hello, I am unable to send or receive messages. Everytime I do I get a notification saying error 38…
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Some friends just ordered and paid the SIMs online....And they will get it after the end of 40+40 promotion on March 31. Are they gonna get still the 40… -
i have canada coverage but when i call saguenay lac st-jean, it says "long distance call"hi! i live in montreal and i chose the canada coverage plan, and i have unlimited minutes. when i c…
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CAN'T MAKE ANY CALLS BUT DATA WORKWhen trying to place a call I'm getting redirected to a message that my plan doesn't allow me to do…
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Can I be "Roamin"? It's Greek to me...I live in the heart of Montreal. My phone always says "FIZZ Ext, which I THINK means that I'm …
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