How to activate new SIMcard with my old blocked phone still linked to my account

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annoyedclient
annoyedclient Posts: 4 ✭✭
edited September 2023 in My Mobile
I lost my phone a week ago and blocked the IMEI and cancel my old SIM card. Now i got a new phone from Amazon and got a new SIMcard that i cant activate on my account with my old phone number cuz i guess its still linked to that old phone. Im stuck and nobobdy at FIZZ is helping, very frustrating.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,102 ✭✭
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    Hi @annoyedclient

    in order to replace the SIM card in a plan, you need to contact the support and give them a copy of an ID card with photo and the credit card associated with the plan, deleting the number except for the last 4 digits, this is to protect you from the SIM swap

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • annoyedclient
    annoyedclient Posts: 4 ✭✭
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    Thats what i was trying to do, and i finally talked to somebody at fizz, and did all the ID/credit card verification but its still not resolved. My account is stuck with my old blocked phone and blocked simcard. When i try to enter my new SIM card, it makes me select a new plan and then select a new phone number. I don't wanna change my number. The support at Fizz tell me to unblock my old simcard and wait 48h, to I imagine be able to switch SIMcard. I don't know how this is so complicated, a lot of people before me have blocked their lost/stolen phone and then replaced it by a new one with a new sim card, ive never heard that you gotta wait an extra 48h just to be able to reactivate your phone
  • Whizz
    Whizz Posts: 19,345 admin
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    Hello annoyedclient,
    I am sorry for the situation encountered,
    I have verified your account and the conversations you've had with us and I can see that the SIM card was changed and you have confirmed that the service is working. 
    We apologize for the inconvenience and in case you encounter further issue with your line, please reach out to our customer support directly. 
    Here is a link to do so: https://fizz.ca/en/support

    Thank you for your understanding!
    Have a good day!
    -Eugen

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