Why so many Activation Pending problem?

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MingHe
MingHe Posts: 2 ✭✭
edited September 2023 in My Mobile
This is the first experience of Fizz, why you guy let this happen?

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  • Whizz
    Whizz Posts: 19,345 admin
    Answer ✓
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    Hello MingHe,
    Thank you for reaching out. 
    Sorry to hear that your transfer could not be completed right away, however, this does not mean that all activation orders are the same.
    All the activations are different, as some customers can reactivate an old plan,  transfer a number from another provider ( this comes with different situations and demands too), activate a whole new plan and customize the phone number, etc. 
    These processes are usually going smoothly but can be affected by different factors, depending on which route mentioned above you take.
    We cannot guarantee that these processes will always go perfectly, as they are processed by a system, however, we are here for you and we will come to your aid everytime you need us. 
    Have a good one!
    -Sergiu

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