Sim Card Delivery?

Marty88
Marty88 Posts: 2 ✭✭
edited September 2023 in My Mobile
Good morning!!

Ordered 2 sim cards. Only one was sent. Would the chat feature with Fizz be the best way to sort that out? Anyone else have this happen, and how did you get it resolved?

Thanks!

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    Answer ✓

    Hi @Marty88

    Yes you must contact the support

    usually they will ask to buy a second one, and they refund the card at the activation

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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