Helpdesk need to add FIZZ to their list of allowed mobile carriers but they need the fizz standard email format to be able to send sms.
they provided me the example for videotron which is : (number)@videotron.ca
so it is (number)@fizz.ca?
I don't think Fizz is using something like this.
Contact support to confirm this.
If you are talking about the gateway from email to sms on my knowledge doesn't exists
Moreover, Fizz doesn't offer and email
You can always contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
I spoke to their support and they said :" Unfortunately we do not have this kind of option"
Thanks for sharing.