Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Is VOLTE working for calls/texts in USA if you have new SIM cardMy partner and I have been waiting for the emails to order our new SIM cards forever (it seems). W… -
Ticket # 217549Hello, This ticket is no longer required as I have found the answer to the issue today on Chat and …
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Calls in US With VoLTE SIMI upgraded my SIM card to the new VoLTE one and checked that I have a compatible phone. That seems …
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Voicemail does not work (Unrecognized Phone Number)Hello, I try to access my voicemail directly from my phone notifications (the 5146470999 number) bu…
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Traveling to Venezuela. Having the Quebec PlanHi, Planning to travel to Venezuela. I have the Quebec plan. Seems like the only option we have is …
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Fastest way to earn Fizz points?I really want to know how to earn Fizz points fast and get to level 5 so that I can add a 3rd upgra…
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Is VoLTE available on Fizz network?Hello, I have a newly activated Fizz VoLTE SIM card installed on my iPhone 13 mini. However, why d…
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Not Volte compatible on pixel 6I bought a pixel 6 from fizz, Wich is definitely volte compatible but it says it's not. I have a &q… -
Is there a fee for answering phone calls or receiving texts while travelling in australia ?I've been a couple of months in Australia and received calls from Canada. The total minute count is…
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cannot make call from Mexico to canadai bought 60 minutes and I have money in wallet but cannot make call. the message in espagnol is tel…
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Pixel 3XL and VoLTEHi, I have a Pixel 3XL running the latest stock Android available - 12.0.0 (SP1A.210812.016.C2, Jun…
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old sim activaitonI just activated a old sim card that I use to use before porting out the number to switch to anothe…
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Travel Add-ons & call forwardingIf I activate call forwarding to another number before leaving Canada (Montreal) , will I still rec…
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How long does it usually take to get an answer?I've had an issue open since Tuesday Jan. 31st and support keeps closing and reopening the ticket. …
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Data Rollover/Usage OrderHi Everyone I've been watching my usage and noticed that FIZZ is using my data from my monthly plan…
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Traveling to the Dominican Republic, can I make and receive calls?Looking to use my phone (not just data) on my trip. Will I be able to make and receive calls ?
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Adding minutesI realized recently my plan does not have any minutes, on the slider or bar it is presently at zero…
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Add-on cycleAfter purchasing an add-on for my plan, I wonder if I should add it somehow or if it is automatical…
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Plan coverageThe coverage for my current plan is set to Canada and I can't make a call to my local city where I …
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Network parametersWhile configuring the Fizz network parameters, I navigated to my particular phone type and then cli…
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International call featureI currently have my plan set without the international call feature toggled on since I originally w…
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VoLTE sim card for beta members?I joined Fizz in December 2018, when they were still during Beta. I have not received any informati…
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Email to SMS (gateway)Other mobile companies allow users to receive SMS messages that are originally sent as emails. As a… -
FIZZ EXT not workingHello, It seems I've tried everything to get my FIZZ EXT working and had been without success. Of …
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can i receive a call from outside while cruisingi will be on a cruise in the caribbean can I receive call
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No incoming or outgoing callsHello, I cannot call and cannot receive incoming calls. My phone is not in the airplane mode and wh…
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I can't use the data.I have 6g now. But I can not use the data. What is the problem?
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Do I need VPN to access Google/Facebook when in ChinaHi there, may I ask do I still need VPN to access blocked website services if I purchase a data add…
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Phone calls do not reach voicemail.... HELPWhen someone calls me, and I do not answer, it hangs-up (beep-beep-beep...drops) rather than going …
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Can I still take advantage of the 50G plan that was offered around new year's?I saw there was a 50 gig plan that was offered around New year's I didn't have time to switch over.…
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