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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Delayed SIM card deliveryI ordered a SIM card 10 days ago and it hasn't arrived yet. Please could you tell me if this delay … -
Guide to port landline telephone number to Fizz cellular serviceI have noticed a few posts that lack clarity on whether or not it is possible to transfer landline …
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Credit card said needs to be verifiedI wanted to purchase a phone but it keeps saying my credit card needs to be verified. I tried anoth…
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Pixel 6a VoLTE certified...or not?Good morning, I am using a Pixel 6a (purchased through BestBuy in CAN), with VoLTE features enabled…
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I have started getting spammed with "Your Fizz wallet is running low." emails. Why?I am on a monthly plan. I don't have a wallet that I know of. How can I stop the spam, or at leas…
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Why is there an "R" symbol when I'm not on roaming?I just activated my SIM and it seems to be working on 4G but there's also an R showing and my roami…
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VOLTE working, but Conditional Call Forwarding not working, on non-whitelist phone.My phone is not on the whitelist ('certified') for VoLTE. Nevertheless, after a long period of bein… -
Card not being accepted. Keep trying to activate my SIM/Account.I am at the final step trying to pay. Called my bank and it is not on their end. Tried 2 different …
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If your phone was turned off, will you get missed call notification with Fizz?Once you are back on the network, will it notify you about a missed call?
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"Change my plan" option is not available on Mobile manage pageFor a mobile phone plan: Just started new cycle, data remaining icon not showing colors of how clo…
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Fizz network in Calgary disconnects from LTE and drops to 3G oftenAnyone from Calgary can confirm whether Fizz will often kick you off LTE and require you to reconne…
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Buying a travel add-on - impossible to select the countryHello everyone. I am traveling to the US this week, and I am trying to buy the travel add-on, but w…
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CAN-US PlanHi, Is there somewhere I can find details about CAN-US plan. If I make calls to US (2-3 times…
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Where can I find Fizz's Wireless Plans for persons with Disabilities? Is there a discount available?The Canadian Radio-television and Telecommunications Commission (CRTC) has a regulatory policy that…
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Can I have two SIMs/two phones on ONE phone line?I have two personal phones, so I would like a solution to have two phones on one line. Is this poss…
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Transfer IssuesSo I tried transferring my number. At first I got an error that the IMEI number was incorrect. I re…
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QC Fizz Internet cannot add Ontario Phone plan with Ontario number?I have an Ontario number, would like to port with the new Ontario phone deals on Fizz. I have a QC …
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Problem using a vanilla prepaid cardI'm entirely new to Fizz's service and I tried to bought a sim card with my vanilla prepaid card bu…
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I quit a corporate job, and I have a new phone + Fizz SIM and I want to port my number.I understand I can port my old number to my new Fizz SIM. However, I am not sure which IEMI num…
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Hello, I keep trying to make a payment on my account but its not workingIve been trying to make a payment since April 5th, every time i click on 'proceed with payment"…
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Can’t access voicemail via phone apphi! I’m having trouble with my voicemail on my iPhone phone app. I can’t access it via the phone ap…
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Wants Fizz History ?some history here.. did you know that Fizzmobile.com used to be the company former url ? it still e… -
When to move sim cardOkay, so I activate the sim card, request to transfer the number, then reply YES to the authorizati…
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How to set up my fizz sim cardHow to set up my fizz sim card
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USA coverage ?I was looking at putting the Canada USA plan on my account, will this allow me to USA my data from …
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