Dropped calls in Greater Montreal area
@Whizz , been having a lot of dropped calls over the past ten days. And I see from these two Reddit posts that I am not the only one; at least nine (9) other people have same issue. I raised a ticket (303839) and I know that at least one other user did, but might be worth a further investigation if ten (10) people have dropped calls.
https://www.reddit.com/r/FizzMobile/comments/1fei5ga/dropped_calls/
https://www.reddit.com/r/FizzMobile/comments/1fdr612/tons_of_dropped_calls_in_montreal/
Answers
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Anecdotally, my friend in Winnipeg was experiencing dropped calls at about the six minute mark without leaving his home where the call was initiated. He tells me he had a support chat and after a moment or two the reply was “you should be good now”, and it was. No more dropped calls.
I have no idea what Fizz did on their end to resolve it.
We don’t have a Fizz or Freedom tower in Winnipeg, it is with Fizz partners all the time.
Personally I don’t make many voice calls. I have been on aggravating long holds and calls with a travel company that drop when I am being transferred to someone else, but I always blamed that on them.
In high density tower areas such as Montreal, dropped calls mostly occur during hard or soft handoffs between towers as the caller moves through them. This can be exacerbated by high call volume.
Cheers,Brad
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My dropped calls were on Fizz towers since I am on South Shore of Montreal, anywhere between the 9 to 30 minute mark.
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I had a dropped call on the 10th in Montreal.
This also happened a couple of times in the past month.
However it's hard to say which side dropped the call. It could be the Fizz network or the other side's network.
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We’re you on the move, or did you stay in the same place?
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I was on the move, but the dropped calls never happened in the same place.
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When I got my dropped calls I was stationary with strong signal.
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Ok, so definite bug with Fizz network.
Same thing happening in Ottawa region:
https://www.reddit.com/r/FizzMobile/comments/1ffegeo/bad_voice_call_quality_and_dropped_calls/
@Whizz , any news on your side as to why this is happening? I counted at least ten (10) customers having these issues on Reddit.
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Hello redhead ,
Sorry to hear about the issue.
We have been notified that the issue is now known and our teams are working hard to remedy the situation with the dropped calls.
To everyone that`s affected, I suggest reaching our customer service on chat after following the steps found here :
While the issue is known, it`s still beneficial to have some steps followed from the mentioned FAQ as sometimes the issue can come from the device itself, rather than the network.
We apologize for any inconvenience caused in the meantime also.
On another note, for your situation a ticket was escalated also ,and you will be reached back once we receive updates as you can track it`s status in My settings - My tickets.
Have a good one,
Raul, Community Moderator2
