No carrier setting update pop-up appear!

je123987
je123987 Posts: 1 ✭
in My Mobile
My Fizz account has just been activated but I have not received the carrier setting update. I have an iPhone and followed Fizz's instructions on their help page but still noting. I this something I should worry about?

Answers

  • Whizz
    Whizz Posts: 23,502 admin

    Hello je123987  ,


    Try to restart your phone if the carrier settings appear to have not been installed and check if your services are working properly as more details can be found here also : https://fizz.ca/en/faq/how-test-my-fizz-line

    If you can`t use the services, try to use the Sim card in a VoLTE Fizz compatible phone to check if the issue persists : https://fizz.ca/en/faq/compatible-devices and reach our customer services on chat if you still have issues.

    Have a good one,
    Raul, Community Moderator

  • elena code xzi4t
    elena code xzi4t Posts: 9,079 ✭✭

    Hi @je123987

    to force the carrier setting update, connect to the wifi, and go Settings > General > About this should force the phone to update it

  • Mrlawh
    Mrlawh Posts: 3 ✭
    Not very demure. Not very mindful

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