Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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SIM card activation issueI bought a new SIM card from Couchtard this afternoon around 4pm, 15$ plus taxes, but the activate … -
Port-in issue more than 6 days?Hi, I'm having port-in issues for almost a week now. See ticket: 290172 What can I do to help pus…
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I only have 3G and cannot connect to 4G/LTE to use my data. Can someone help?Can someone check to see if 4G/LTE is active for my account? I know my device has all the frequency…
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Split the 2 numbers in the same account and keep the numbersI have 2 numbers within the same account. Is it possible to split them in two different accounts an…
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Can't chatThis is very frustrating, cant chat with a agent other people say they can what do the do what we b…
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Can't activate the plan of my friendI help my friend to activate his plan, he just bought a sim card and created a new phone plan, but … -
Trying for days transfer my number from another providerHello, I'm having a really bad experience transfer my number from pre-paid provider to Fizz. It a…
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How to activate my roaming add on in Europe ?How do I activate my data roaming once I arrive in Europe ?
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Pourquoi mon message a disparu?Mon message posté sur les forums de Fizz intituler: "Service LTE très instable" hier en f… -
Are there connection fees for new clients?Are there connection fees for new clients?
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On plan change is the price locked in?Hi, If I change my plan in the middle of my payment cycle will the current advertised price be lock… -
Text in europecan i send a text in Europe without having money in my wallet? Is it still .03/text?
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Can I Port my NumbetHello, Just about to finally order a sim card. However I was on Reddit and read a comment by som…
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Can I get refund if I deactivated the service at the same date of transactionThe webpage indicated that the transaction would occur in three days, so I canceled the service in …
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why roaming in london? it should be covered.I am in central London, well within normal coverage area. Yet my device says it is roaming. Still …
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My level and my pointsHi How do i know how many points i need to level up and where do i see this? And how i know whic…
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Need to chat with a agentsI I need to chat with an agent and I can't log on to my account won't allow me to chat very frustra…
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Changing CallerID / Line NamesI just signed up for 3 lines, each for my kids. Is there a way to not have them all with my name on…
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Cannot Receive SMS Text MessagesStarting sometime today I am no longer able to receive SMS Text Messages. So I can't log into sit… -
International minutes usage?Hi, I tried searching my account but couldn’t find where to track the international minutes usage. … -
Est-il possible de payer 2 cellulaires dans un facture?Ma mère veux changer de compagnie de cellulaire et est intéressé à s'inscrire avec Fizz, mais elle …
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Going out of country for several months, Questions regarding roaming etc.Hi, I recently joined the Fizz family and this is my 2nd month. So far everything is good, I hav…
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How to remove a person out of the family account?One child has grown up, wants to have his own account. How do we remove him off the family account?…
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I can't modify my mobile plan.My new cycle will start in 5 days but I can't modify my mobile plan today. Why
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Travel optionsHi, I am going to Portugal mainly and 4 days in Barcelona - total 3 weeks. what is the best e sim c…
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