No data at all

Melody16
Melody16 Posts: 2 ✭
edited September 23 in My Mobile
Hello，after the new plan was activated, there is completely no data. I don’t know the reason for this. Please help me solve the problem. Thank you!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭

    Hi @Melody16

    Do you have a data plan in your phone?

    Check the service agreement https://fizz.ca/en/faq/how-can-i-view-my-service-agreement

    Also in a plan without data Fizz give you a bonus a perks, go to your account to activate them

    You can modify your plan, the modification will be available in the next billing cycle, https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

  • Whizz
    Whizz Posts: 23,028 admin

    Hello Melody16,
    Thank you for reaching out. 

    I noticed your plan contains mobile data, therefore, I would suggest restarting your phone, turning the airplane mode off for 15 seconds, and then testing the mobile data connection once again. If the issue persists, I would suggest contacting our customer service representatives privately, as they will proceed with some more verification and provide you with some more troubleshooting steps. 

    Here is how to contact us.
    Have a good one!
    -Sergiu, Community Moderator

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