Transfer number

Danielle_7

I tried to transfer my number from Koodo to Fizz, but the transfer failed because I entered the wrong account number. I then found my IMEI and entered the 15-digit IMEI, but it’s been over two hours, and I still haven’t received the transfer SMS. On my third attempt to resubmit, it kept saying, "Retry is not available." Fizz has already charged me for a month’s service. How can I resolve this issue?

elena code xzi4t

Hi @Danielle_7

Please contact the support

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Danielle_7,

I just verified your file and gladly noticed that you were in contact with our customer service representatives and you managed to complete the transfer together. Please test your Fizz line and let us know if you need further assistance. 

Have a good one!
-Sergiu, Community Moderator