I ordered a sim card which was charged to my MC account September 20, and have yet to get it

BCGray
BCGray Posts: 2 ✭
edited October 2 in My Mobile
My order ID# 7385047350. When I check my order status it says cancelled yet my card is charged. Very confussing

Answers

  • wenhan
    wenhan Posts: 1,020 ✭✭

    contact support and ask them about it

  • Oli 64JKA
    Oli 64JKA Posts: 4,878 ✭✭

    Normaly it should take 3 to 5 days to receive it. I suggest you contact support.

    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 22,740 admin

    Hello BCGray,
    We are sorry to hear about the situation encountered.

    After verifying your Fizz account, we noticed that, indeed, the SIM order appears as cancelled even though the charge was taken however you were already able to discuss with the customer service agents and they ordered you a free SIM card. 

    The delivery should take from 2 to 5 business days as stated here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered 

    In case there will be any issues, our agents are available at any hour therefore, please reach them. 

    Have a great day.

    -Lavinia, Community Moderator  

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