Why am I not able to receive calls.l?

Frequent_flyer
Frequent_flyer Posts: 4 ✭✭
edited September 13 in My Mobile

For the past day or two anyone calling me or goes straight to voice mail. I can make outgoing calls, but cannot recieved any incoming.

Before that (2+ days ago) anyone calling me would not get a ring tone on their end. It rang for me normally, but the caller didn't hear the ring on their end.

Anyone else have this problem?

Best Answer

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,965 ✭✭
    edited September 13 Answer ✓

    Try closing the phone and opening it again. Check the reception signal. How many bars do you have?

    What is the model of you phone ?

Answers

  • wenhan
    wenhan Posts: 1,302 ✭✭

    likely is a bad or poor connection. check to make sure volte is toggled on if you have this option.

  • Whizz
    Whizz Posts: 23,479 admin

    Hello Frequent_flyer 

    Could you please try to switch your phone to airplane mode for a couple seconds, then switch it back to normal? After that restart your phone and reinsert your Sim.

    Here are more details regarding calling issues https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    If the issue still persists, please contact us directly so we can investigate this matter further : https://fizz.ca/en/support

    Have a good night!

    -Ingrid, Community Moderator 

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