Fizz cell internet so SLOW in BC

fizzjunk
fizzjunk Posts: 4 ✭✭
edited September 6 in My Mobile

Hi

I have been complaining since April and still my cases have been ignored and not answered by fizz.

My account is so slow!!!!

It even say no internet. Speed test says slow, or not connected, even though it says LTE+ and almost full bars signal!!!

I have proven same phone and same location is not a problem for a different company's SIM, so this is a fizz network issue. Phone mfg. Also checked and said phone is fine. Is the service that's the issue.

Anyone else having slow fizz service?????

It is almost not usable to just load up basic things!!

And fizz has been completely unhelpful.

They open a car so nothing. Then have to open t he case again etc.

Cased opened and reopened since for 6 months!!!!

I really think this is an issue now that they are in BC, before this it wasn't an issue. I wonder if the cell networks out here are completely throttling any Fizz traffic.

Answers

  • RoadWarrior
    RoadWarrior Posts: 60 ✭✭
    edited September 29

    I'm in Ontario, and I notice it is a lot slower than the home service, but the troubles in bc is two fold, first two main players and second mountains. Each mountain has either one or the other cell towers blasting their signal. Often you can't get the opposite signal not because too far, but saturation of competitors signal. The mountains do cause a lot of headaches to maintain line of sight with towers just to keep it fun.

    Not that this helps you, but until we go with satellites there will be holes.

    Hope you get real answers for your particular issue soon.

    Cheers

    RW

  • Jubjub
    Jubjub Posts: 2 ✭
    They are slowly expending
  • BradDoell
    BradDoell Posts: 181 ✭✭
    edited September 5

    I don’t think carriers are permitted to throttle each other, but I could be mistaken

  • Whizz
    Whizz Posts: 23,012 admin

    Hello fizzjunk,
    Sorry to hear that you have had this issue.
    I have verified with our Network teams and their final comment was:
    Our roaming partner informed us that are experiencing Poor Radio condition in the location provided
    That means we to suggest Customer who has similar coverage problem to manually re-select other networks as Rogers or Telus.
    Please proceed accordingly.
    We thank you for your cooperation and understanding.
    Have a wonderful day.
    -Mihai, Community Moderator

This discussion has been closed.

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