Volte and Customer support

Leland
Leland Posts: 3 ✭✭
edited September 7 in My Mobile

Anyone having trouble activating the new sim card offered by fizz? I follow the steps and the website tells me to contact customer service via chat. By the time I get a response my login has timed out and the representative gives up on me. When I return the chat is still active but the next representative didn't seem to bother to scroll up and asks me to provide the same information I already had....

Best Answer

  • Leland
    Leland Posts: 3 ✭✭
    Answer ✓

    Will answering to my own question with a question give me points for the expert badge. Still just wasting time waiting trying to keep from losing my login while it wait for a reply from customer service...

Answers

  • Oli 64JKA
    Oli 64JKA Posts: 5,842 ✭✭

    That's weird, do youbleave the page open and check from time to time?

  • BeakBird
    BeakBird Posts: 3,582 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6897736#Comment_6897736

    No points for answering your own question.

  • Whizz
    Whizz Posts: 23,045 admin

    Hello Leland,
    Thank you for reaching out. 

    We are sorry to hear that it took longer than usual to get a customer service representative to help, however, we are experiencing a high number of contacts, and we are doing our best to get back to all of you. 

    I noticed that you were able to contact an agent and complete the SIM swap you needed on September 1st, so please feel free to get back to us if there are any issues with the new SIM.

    Have a good one!
    -Sergiu, Community Moderator

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