Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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why has internet been out all afternoon in plateau mtl.Had to cancel my appointment to get my taxes done tonight because our internet has been out all aft… -
Speedtest not reliableIt’s not a question, it’s a confirmation. my plan is 120/20. speedtest on iPad gives 135/17 speedte…
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How long do I wait for installation?I have cable in my place and will be installing the modem myself. Roughly how many days do I have t… -
Is a higher speed connection available at my address?My current provider (AEI) tells me there's no way to upgrade my connection at my address because th…
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Can I still get 25$ off a new internet plan with a friend's promo coif I already have a mobile plan?I've never had an internet plan before but I've been with Fizz for my mobile plan for 2 years. -
access numberwhere can I find my access number to login with the fizz app?
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No more internet...Unsteady internet for the past 3 days and now no more service. All connected devices are affected. …
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can I use my own router in combination with fizzHello I have a netgear night r7000, how can I use it in combination with fizz modem/router. I woul…
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Is Fizz better than AltimaIs Fizz better than Altima? -
Do upgrades expire?Do upgrades expire? -
Not internet access since March 5th 2021Hi Fizz Community, I am currently having issues with my internet. No internet connection at all. Tr…
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Do I need to have the modem for the moving installation?Hi! I have scheduled a moving appointment for tomorrow morning. I was wondering if the technician c…
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Upstream and downstream status lights blinking greenHi, I just got connected less than an hour ago and my upstream and downstream status lights keep bl… -
Using VoIP services using Fizz's modemIf I switch to Fizz, I understand that you'll be sending me a modem. Does this modem act as the ATA… -
Can you you connect your home phone to the modem using a ethernet cable?We would like to change plan to fizz, but we like to know if there's a jack on the back the modem (…
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Mobile Internet not workingI've noticed it today on my way to work: my data are just not working at all. Not only slow, but co…
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Turn off modem for extended periodHello, is it recommended to turn off my modem if I'm away for three or four weeks? Will the modem s…
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i want to transfer my wifi to another apartmenti need help to take my wifi to another apartment
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Charged twice. ErrorI was charged twice by error. Once on 27 and once on 28 February 2021. Please fix this issue, remov…
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Email said payment failed but I was charged twiceI received an email that my payment did not go through and that I had until 10pm to pay it. I check…
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Over charged on my internet subscriptionWhy am I charged more then the amount on my internet plan.
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Why I being charged after Termination of Internet service?I have submitted my Internet service termination request and will end my service on March 13. Howev…
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Payment issues in my account?hi, i got an email telling me there is an issue with the payment, however i see you guys took the m…
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why am i charged double payment?I think it is the same situation for everyone today. I have been double charged on 27th and 28th an…
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