How long does it take before my account is back up and running?
My payment was rejected, I fixed the issue, my account was frozen, and they have not yet unfroze the account despite numerous conversations back and forth. They won't let me pay and they won't tell me when my internet will be back, they won't even tell me why my wifi is not working right now. It has been 3 days without internet in the middle of a pandemic. Has anyone had a similar experience, and if so, how long did it take for you before you had wifi again? They refuse to even give me a timeline for how long it could take the problem to be resolved, so I'm looking at other internet providers at this point. I would appreciate any advice anyone can give me!