Router unable to sync

psymenouh

Hi team. No internet this morning. Is there any service disruption in my area?

Location: H3S 1L5

Status lights: download (solid green), upload (flashing green)

Reboot: several times (same issue)

Router: no recent manipulation at all

Whizz

Hello psymenouh,

I am sorry to hear about the situation you encountered. 
I just verified and it appears there are some maintenance works done in your area.
Rest assured our team is working on it as we speak and the service will resume as soon as possible. 
I apologize again for the inconvenience caused. 

Have a great day,
-Alex

odd

I have the same issue here. I am in H3S area too.

Is it still not working for you?

Fizzy

Hi Psymenouh 

There is no major outage reported, but there is a spike in outages

https://downdetector.ca/status/videotron/

https://forum.fizz.ca/en/discussion/2619926/panne-internet-montreal

I suggest you to notify/contact Fizz support:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

4- The green chat bubble should appear after a few seconds in the bottom right corner.

psymenouh

Still not working...

Idefizz

@Edouard A. #19056 also reported a similar problem in Ahuntsic this morning.

I suggested him to chat with Fizz to have a clear status.

Maybe it is a larger issue.

odd

@Whizz

Do you have an idea, when is going to be fixed? I rely on it for work.

Idefizz

odd

Mar 31, 2021

@Whizz

Do you have an idea, when is going to be fixed? I rely on it for work.

Hi @psymenouh and @odd ,

if your Internet is essential (work, distance learning, etc.) and that

• you prefer not to move to another wifi (say from a nice neighbor with permission of course)
• you have a relatively abundant cellular data plan (else ask for data in the newly created Data Gifting↗️ category)
• you are comfortable with the settings of your operating system...

...then you could share your LTE connection in "tethering" mode to your computer.

psymenouh

Service is back to normal. Thank you.

Idefizz

https://forum.fizz.ca/en/discussion/comment/6565472#Comment_6565472

Thanks for the feedback. It helps more than we think.

Have a good one!

Dgjf

They should send an email went they have to do maintnance so people can act in consequence. In 2021 loose internet, event for few hours, is a big deal in my opinion.

odd

Seems like the service is down again...

Dgjf

So sad sorry im sure they will refix it soon :)

Poutrack

Hi I have the same problem at Brossard.

Dgjf

You should start your own question if you want more help. This question seem already fixed. Have a nice day :)