Modem is dead


My modem just turned off, there are no lights, nothing. I've tried power cycling and using a different plug, it doesn't give me anything.

The chat option for contacting Fizz also doesn't seem to be working when I'm tethered to my phone. Is there a way to contact them or to get a replacement modem or service appointment?

Best Answer

  • Fizzy
    Fizzy Posts: 10,071 ✭✭
    Answer ✓

    Hi @Catherine D. #34201

    Please test the electrical outlet with another device to make sure it is working properly, then try the Fizz modem.

    If the modem isn't working, you can Live Chat with customer support at any time:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at

    2- Any ad blockers in your browser should be disabled.

    3- Open a Fizz help page like this one:

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    More information available here:

    If Live Chat doesn't work at first, you can try with your browser in private mode, try using a different browser or with another device.

    Otherwise you can leave a message for Fizz support on another platform such as Facebook Messenger.


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