Wifi disconnects constantly with my new router!
Hello!
I recently moved to Fizz and the service seems to be stable. however since I am using this new Hitron router, my laptop wifi loses connection every few minutes or so!
I see this log every time this glitch happens:
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[Thu Mar 25 16:22:32 2021] wlp0s20f3: Connection to AP 90:aa:c3:31:4a:f8 lost
[Thu Mar 25 16:22:32 2021] wlp0s20f3: Connection to AP 00:00:00:00:00:00 lost
[Thu Mar 25 16:22:34 2021] wlp0s20f3: authenticate with 90:aa:c3:31:4a:f8
[Thu Mar 25 16:22:34 2021] wlp0s20f3: send auth to 90:aa:c3:31:4a:f8 (try 1/3)
[Thu Mar 25 16:22:34 2021] wlp0s20f3: send auth to 90:aa:c3:31:4a:f8 (try 2/3)
[Thu Mar 25 16:22:34 2021] wlp0s20f3: send auth to 90:aa:c3:31:4a:f8 (try 3/3)
[Thu Mar 25 16:22:34 2021] wlp0s20f3: authenticated
[Thu Mar 25 16:22:35 2021] wlp0s20f3: associate with 90:aa:c3:31:4a:f8 (try 1/3)
[Thu Mar 25 16:22:35 2021] wlp0s20f3: RX AssocResp from 90:aa:c3:31:4a:f8 (capab=0x1431 status=0 aid=1)
[Thu Mar 25 16:22:35 2021] wlp0s20f3: associated
[Thu Mar 25 16:22:35 2021] iwlwifi 0000:00:14.3: No beacon heard and the time event is over already...
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as I read (like here: https://bugzilla.kernel.org/show_bug.cgi?id=203709), it can be fixed with decreasing the bacon rate on the wireless access point.
so can someone shed some light on how can I change the bacon rate on my router?
I am using a Thinkpad with Intel network controller. OS is Ubuntu 20.04.
Thank you,
Ali
Best Answer
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How far is your computer from the Fizz modem? is the connection fine if you're close to the modem?
you can follow the advice starting in step 4 and on of this article https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
let us know how it works.
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Answers
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You should disable the auto band on the modem
- Choose: ''My Wi-Fi''
- Select your Wi-Fi network
- Select: ''Advanced Settings''
- Band Steering ''On/Off''
Or use your own router.
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
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I've had similar issues with distance from router usually being the culprit
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@Dgjf you are right about disabling the band steering, as the client quietly switches between 2.4 and 5GHz bands. but I had already disabled that and renamed my 5GHz SSID (btw, I think the default should be changed before the router being delivered to customers to avoid this issue)
But what actually fixed the issue was: manually selecting "Wireless channel"! (thanks to @vanigh for sharing the guide document). since then the connection is rock stable!
also the distance wanst the problem in my case, as the router is in the next room.
Thanks a lot for great support!
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The modems provided by Fizz are not very reliable. I personally only use them in bridge mode and purchased a separate router. This way I am always getting reliable service and top speeds.
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