I have a major problem. After the PC get's to sleep or shut down (also my Laptop) when I open them again I cannot get connected to wifi anymore unless I reboot the modem. I use on both Win7 but the OS is not the problem
Please HELP ,
Victor, if you are using the Wi-Fi from the Fizz modem, you can also make some adjustments to the Wi-Fi settings to improve performance.
These changes can be applied through the Wi-Fi modem user interface:
1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin and your Wi-Fi password
3. Go to the next section to apply changes:
Wireless → General Settings → 5GHz → Band Steering (Disable)
Also try changing the Wi-Fi channel:
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.
Wireless → General Settings → 5 GHz → Wireless channel
And also for 2.4 Ghz:
Wireless → General Settings → 2.4 GHz → Wireless channel
You can also contact Fizz customer support by chat:
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
Is there any problem with mobile (cell or tablet) ? If not, I think the problem is from you computer when he gets out of sleep...it takes time before the connection restart.
Look if you have the same problem with a mobile, it will tell us if the problem is from the modem or the computer.
No problem with other OS like iOS, Android Box and the TV's. I never had a problem with Bell before, only with Fizz and this is in the last Two weeks and I have FIZZ for almost a year.
Both PC and Laptop they see my wifi but they cannot connect coming back with the error to troubleshoot the network card ....
When this happens, you can try disabling Wi-fi on your computer/laptop and then re-enable it again.
According to what you wrote, this may resolve the issue instead of rebooting the modem.
Never worked this way.
That's why I write here asking for help.
Not working with disabling the card or wifi , not working with restart or shut down, only restart of the FIZZ modem and only in the last Two weeks, not before.
Already did that few times Fizzy , nothing helped .
Victor, are you connecting to the 2.4 GHz Wi-Fi signal?
There are 2 other things you can look at:
If the fizz modem cause problem you should buy yoour own router : https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
Yes its cost money but, in the long run, you will save you many problem :)