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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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I need to change my plan urgentlyIn my account, it says it is not possible, and I have to wait for one month. But I should do it ton… -
Wifi Slowed Down - Nothing has fixed itMy internet speed has dropped significantly about a week ago and has stayed at that speed since. I …
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Netgear range extender cannot find my networkHi everyone, I am trying to set up a new netgear range extender and the setup genie is not finding …
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Just got my internet (about a week ago) and it has been a big problemSo i got my connection the 6th and till the 8th everything was going pretty smoothly and then it ju…
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Issues with wifi printer/scannerHi there! I just switched to Fizz (previously with Vidéotron) and since I switched my printer (Brot…
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Network problem high latency especially at night 1-2 sec. every minutes or soI got some pretty annoying network problem since i moved to my new house. The network is getting hi…
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Weird IP address from FizzI am getting almost every time the I am not a robot request from Google Checking at the IP address … -
Question about payment cycles"For your Home Internet service: The date on which you receive your Fizz Wi-Fi modem is the an…
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How do I change NAT type and UPnP of Fizz's router?I’m using Fizz's Wi-Fi router and Wi-Fi app. When I play Xbox, I plugged LAN cable between Xbox and…
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What should I do after my account has been reactivated?My internet account has been suspended due to a faulty payment. Now, I receive an email saying the …
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Connection problemsHi there! I am having connection issues since last week, I am loosing internet connection since las…
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Home Internet not available in ChâteauguayHello, I'm moving soon in Châteauguay area and Fizz Home Internet is not available at following pos…
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Connected my own router but not workingHi - I followed all the steps to connect my router but the light that tells me it’s connected to th…
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Joan V LongHi my Internet has been down for 3 nights and 2 days, are they having problems in the Candiac area. -
Here’s my dream Fizz IPTV service... What do you think?I would really like Fizz to launch a lean & mean IPTV service. Something that focuses on the on… -
AT&T global client network VPNI have AT&T GLOBAL CLIENT NETWORK VPN IN my laptop Whether fizz wifi able to connect? My curre…
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When the new reduction of fees apply ?I am wondering when the new reduction of fees for Internet apply ? -
I made the payment and dont workI made my payment and i still can't get on
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why has internet been out all afternoon in plateau mtl.Had to cancel my appointment to get my taxes done tonight because our internet has been out all aft…
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Speedtest not reliableIt’s not a question, it’s a confirmation. my plan is 120/20. speedtest on iPad gives 135/17 speedte…
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How long do I wait for installation?I have cable in my place and will be installing the modem myself. Roughly how many days do I have t… -
Is a higher speed connection available at my address?My current provider (AEI) tells me there's no way to upgrade my connection at my address because th…
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Can I still get 25$ off a new internet plan with a friend's promo coif I already have a mobile plan?I've never had an internet plan before but I've been with Fizz for my mobile plan for 2 years. -
access numberwhere can I find my access number to login with the fizz app?
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No more internet...Unsteady internet for the past 3 days and now no more service. All connected devices are affected. …
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