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    • Can't print my Internet Invoice

    Posts: 5 ✭✭
    in Internet

    Hi

    It has been few months now that i no longer able to print my Internet monthly invoice, as soon i click on My plans>Internet --> Transaction History my browser just keep spinning and i never got to see the invoices.

    I have tried this on Chrome and Firefox and got almost the same result, as in Firefox it just refreshes the page and pack to the plans>Internet.

    I need to find away and i must print the invoice for my employer every month.


    Abderrahim

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    Best Answer

    • Posts: 2,997 ✭✭
      Answer ✓

      Hi @Abderrahim K. #17208

      Maybe it is a session of cache issue. Tyr the following:

      1. disconnect explicitly with the left menu option "►Log out"
      2. close all Fizz tabs in your browser
      3. clear your cache and cookies ( anything like *.fizz.ca )
      4. reconnect


      Other things you can try:

      1. connect with another browser
      2. connect with another device
      3. use incognito mode
      4. make sure no browser plugin blocks the page


      Let me know if this helps.

    Answers

    • Posts: 2,997 ✭✭

      It would be great that Fizz links the PDF to a direct download in the history before getting to the bill's preview (where the Print button sits).

      Hello @Whizz maybe pass along the suggestion? 😏

      Hey, even a bulk download would be awesome.

    • Posts: 24,726 admin
      edited March 2021

      Can't print my Internet Invoice

      Abderrahim K. #17208

      I'm really sorry to read about your situation! Please, let us know if @Idefizz suggestion works? I'll also have our teams take a look at this and see what they can do.

      Thank you for your patience!

      Jay

    • Posts: 1,453 ✭✭

      Using incognito mode and/or changing my browser usually does the trick for me. Maybe try this? I’ve just tried to download my invoices and it worked without problems.

    • Posts: 5 ✭✭

      none of the above fixed my issue, but i tried EDGE never used it and it worked.

      really need to have an option to send invoices to an email address.


      Abderrahim

    • Posts: 2,997 ✭✭
      Abderrahim K. #17208

      Well... I did write "connect with another browser". I know Edge is a bit unloved, but it is a browser 😉

      Thanks for the feedback nonetheless.

      Have a nice one 🌞

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