Can't print my Internet Invoice

Abderrahim K. #17208
Abderrahim K. #17208 Posts: 5 ✭✭
in Internet

Hi

It has been few months now that i no longer able to print my Internet monthly invoice, as soon i click on My plans>Internet --> Transaction History my browser just keep spinning and i never got to see the invoices.

I have tried this on Chrome and Firefox and got almost the same result, as in Firefox it just refreshes the page and pack to the plans>Internet.

I need to find away and i must print the invoice for my employer every month.


Abderrahim

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓

    Hi @Abderrahim K. #17208

    Maybe it is a session of cache issue. Tyr the following:

    1. disconnect explicitly with the left menu option "►Log out"
    2. close all Fizz tabs in your browser
    3. clear your cache and cookies ( anything like *.fizz.ca )
    4. reconnect


    Other things you can try:

    1. connect with another browser
    2. connect with another device
    3. use incognito mode
    4. make sure no browser plugin blocks the page


    Let me know if this helps.

Answers

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    It would be great that Fizz links the PDF to a direct download in the history before getting to the bill's preview (where the Print button sits).

    Hello @Whizz maybe pass along the suggestion? 😏

    Hey, even a bulk download would be awesome.

  • Whizz
    Whizz Posts: 23,492 admin
    edited March 2021
    https://forum.fizz.ca/en/discussion/2619727/cant-print-my-internet-invoice

    I'm really sorry to read about your situation! Please, let us know if @Idefizz suggestion works? I'll also have our teams take a look at this and see what they can do.

    Thank you for your patience!

    Jay

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Using incognito mode and/or changing my browser usually does the trick for me. Maybe try this? I’ve just tried to download my invoices and it worked without problems.

  • Abderrahim K. #17208
    Abderrahim K. #17208 Posts: 5 ✭✭

    none of the above fixed my issue, but i tried EDGE never used it and it worked.

    really need to have an option to send invoices to an email address.


    Abderrahim

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6564322#Comment_6564322

    Well... I did write "connect with another browser". I know Edge is a bit unloved, but it is a browser 😉

    Thanks for the feedback nonetheless.

    Have a nice one 🌞

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