Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Is it possible to bargain with Videotron to be able to get a better deal for a home wifi?Currently my home wifi is from Vidéotron, I've been wanting to switch because Fizz has a better dea… -
Loosing internet connection every day around 10h00 am, why?Every day around 10h30 we loose internet connection for 5-10minutes. This is annoying. Restarting t…
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the Fizz App is still NOT working after all I have read and test ! anyone in the Fizz team to fix thYes I re-start many times the Modem, Yes I delete and re-install my App on my mobile and tablet Yes…
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Why do I have a bill for internet I don’t have?I got billed for internet service I don’t have. I’m scheduled for february 26th, so why was I bille…
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Why aren't all the lights on my modem/wi-fi router lighting up?The technician came and installed the modem on the 8th of February. But I have yet to be able to co…
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I pay for a 120Mbps Plan. On the last 3 days, it keeps constantly on 20mbps. Is that normal?I got my plan, and kept testing the speed for a while. It was indeed 120mbps, so I was happy. Latel…
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I'd like to know how can I connect my Wi-Fi Range Extender DAP-1610 on the moden FIZZ. Please.Hi, I'd like to know how can I connect my Wi-Fi Range Extender DAP-1610 on the moden FIZZ. Please.…
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Internet IP not connecting?for some reason I can not connect to my customer IP adress. Error: Your computer could not connect …
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very difficult to contact Fizz supportOn Fizz website, if you click "Contact us", that drives you nowhere!!! i sent a message b…
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Internet Interruption last night? 2021-02-18I was with Vidéotron for years, and never had internet interruptions With fizz for 1 months and had…
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How can i make a paimentI would like to pay my internet
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fizz member already at the address I'm moving to?The current tenants of the apartment I'm moving to are with fizz and have declared to fizz that the…
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Modem never receivedI never received the modem??? What do I do I’m freaking out
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Please give the contact number of customer care . i am having network issues, no internetI just transferred my number from fido due to network issue but now I must say that fido had better…
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My internet connexion cut even if I updated my credit card info. Could you please get it started ASAMy internet connexion cut even if I updated my credit card info. Could you please get it started AS…
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Help pleaseGood morning, I need to confirm with you that the technician is going to come to my house on Friday…
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ConfirmationGood morning, I need to confirm with you that the technician will come to my house on Friday to ins…
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I just open a account didn't pay yet because they never asked me the referral numberI wanted to get fizz internet so they ask to create a account name password....never they ask refer…
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Internet up and down a lot over past two hoursWhat is going on with Fizz/Videotron Internet in the Montreal area in the past 90-180 minutes. Con… -
what the address i return the modem cause i have only the codecan you tell me cause i have to send it back as soon as posible
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Fizz Outages Since Friday (Feb. 2021)Hello: I've experienced multiple internet outages since Friday with no other issues with my modem o…
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How do I manage bandwidth speed of connected devices?We have a 60mbps plan. My stepson is gaming all of the time. It seems he is eating up all of the ba…
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Can someone help me with my wifi extender?I bought a Wifi extender that works just fine everywhere else except here at home with Fizz. I trie…
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Can I temporaily deactivate my internet for a few months when I leave town?As I leave the country for a few months at a time I need to know if I can temporary deactivate and …
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lost password recoveryHello, I cant find anywhere to reset my password, ive misplaced it and looking for how to do this t…
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